LEGAL · LAST UPDATED 1 SEPTEMBER 2026
Refund Policy.
Clear, transparent refund and cancellation rules detailing the distinction between non-refundable government treasury challans, in-house CA/CS compliance terms, and studio milestone refunds.
KEY POINTS AT A GLANCE
- Government statutory fees are 100% non-refundable once remitted to the MCA, GSTN, or Trademark treasury.
- In-house CA/CS professional fees are refundable prior to document drafting, or pro-rata based on work completed.
- Akrutrim digital studio services follow clear milestone tiers (100% prior to kickoff, 50% during build).
- Approved refunds are returned to your original payment method (Bank/UPI) within 5 to 7 business days.
- You can request a refund directly by emailing info@akrutrim.in or messaging our WhatsApp desk.
1.Transparent Three-Part Fee Separation
At Akrutrim, all invoices and quotes explicitly break down service costs into three separate components:
- Government Statutory Fees (remitted at actuals to official government portals).
- In-House Professional Fees (covering professional secretarial drafting, filing, and vault archival).
- Applicable 18% GST (statutory tax on professional services).
Because these three components reflect fundamentally different statutory and commercial realities, distinct cancellation and refund rules apply to each category.
2.Government Statutory Fees (Strictly Non-Refundable)
Government fees include, without limitation: Ministry of Corporate Affairs (MCA) filing challans, Name Reservation fees (RUN/SPICe+ Part A), stamp duties collected by state governments, GST registration fees, Trademark Registry statutory filing fees (Form TM-A), and ROC additional late filing fees.
Non-Refundable Policy: Once an official government challan has been generated and funds have been remitted to the Consolidated Fund of India or respective state treasury, government fees are 100% non-refundable under any circumstance. Neither Akrutrim nor our compliance desk has the legal authority to reclaim funds from government treasuries once processed.
3.In-House Professional Fees (CA/CS)
Fees paid for professional secretarial review, drafting of resolutions, financial statement review, and e-filing execution follow clear milestone stages:
- Before Drafting Commences: If a cancellation is requested before our in-house compliance desk begins reviewing accounts or drafting statutory documents, 100% of the professional fee is refundable.
- After Drafting or DSC Issuance: Once secretarial drafting, board resolution preparation, or Class 3 DSC token issuance has commenced, actual out-of-pocket costs and drafting charges incurred up to the cancellation notice will be deducted, and any balance refunded pro-rata.
- After Government Portal Submission: Once a return or application has been submitted to the government portal and a provisional SRN or ARN is generated, professional fees are non-refundable.
4.Akrutrim Digital Studio & Retainer Refunds
Akrutrim retainer subscriptions and digital creative studio projects (Next.js websites, Shopify stores, and video sprints) are governed by clear milestone stages:
Milestone 1: Prior to Kickoff & Discovery
Cancellation within 48 hours of booking and prior to discovery workshop / document handover: 100% full refund of platform fees paid.
Milestone 2: Wireframe & Design Direction Stage
Cancellation after design review but prior to frontend engineering code commencement: 75% refund of platform fees.
Milestone 3: Active Production Build Stage
Cancellation during active software build or video shoot: 50% refund.
Milestone 4: Deployment & Final Asset Handover
Following domain DNS propagation, Git repository transfer, Shopify store credential handover, or final video delivery: Non-refundable due to the irreversible transfer of intellectual property and digital deliverables.
5.How to Request a Refund & Payment Timelines
To request a refund or cancel an active service, please follow these simple steps:
- Send an email to info@akrutrim.in with the subject line:
[Refund Request] - Your Company Name - Service. Alternatively, you may message our direct founder desk on WhatsApp at +91 89205 55589. - Include your registered mobile number, payment transaction receipt or UTR number, and a brief explanation of the reason for cancellation.
- Our billing team will review your account against current government portal status and verify eligible milestone deductions within 2 business days.
- Approved refund amounts are credited directly to the original bank account or UPI handle within 5 to 7 working business days.